PitchSparrow

Privacy policy

Last updated 7 November 2026

PitchSparrow ("we", "us") is run by AB Digital Marketing Pty Ltd (ABN 57 687 249 047). This policy explains what information we collect, how we use it, who we share it with, and the choices you have. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Questions or requests: email hello@pitchsparrow.com.

What we collect

  • Your account: your name, email address, password (stored securely by our login provider, never readable by us), time zone, and the profile details you add, such as your niche, social links and portfolio. If you sign in with Google, Google shares your name, email address and profile picture with us for signing in.
  • What you add to PitchSparrow: brands, brand contacts (names and business email addresses), templates, pitches, notes, deals, project details, file links, and your tone of voice document.
  • Gmail, if you connect it: see the next section.
  • Payments: if you subscribe, our payment provider handles your card. We only see your subscription status and the last few digits of your card.
  • Usage: basic records needed to run the service, such as when emails were sent and how many times you used Pip (our AI assistant), so we can manage costs and fair use.

How we use your Gmail

Connecting Gmail is optional. When you connect it, you give PitchSparrow two Google permissions: to send email on your behalf, and to read your email. We use them only for features you can see in the app:

  • Sending: we send the pitches, follow-ups and replies you approve, from your address.
  • Replies and bounces: we check the email conversations that PitchSparrow started for new replies, auto-replies and bounces, so we can show replies in your PitchSparrow inbox, stop follow-ups when a brand replies, and update the deal. We store the replies to those conversations so you can read them in the app.
  • Importing brands (only when you tap "Find brands in my Gmail"): we read only who your emails from the last year were from and to (not what they say), to list brands you may want to add. Nothing is saved unless you tick brands and add them. Brand names and website addresses from that list are sent to our AI provider to tidy how the names are written.
  • Deal suggestions: when a brand replies to your pitch, we send the text of that reply to our AI provider to suggest the next deal stage (for example "Booked"). You decide whether to use the suggestion.

We never read your other emails for any other purpose, never change or delete your emails, never sell Gmail data, never use it for advertising, and never use it to train or improve AI or machine learning models. People at PitchSparrow don't read your Gmail data unless you ask us to (for example, for support), it's needed for security (such as investigating abuse), or the law requires it.

PitchSparrow's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You can disconnect Gmail at any time in Settings. That removes our access at Google and deletes the access token we hold. You can also remove access in your Google account settings.

Pip, our AI assistant

Pip runs on Claude, made by Anthropic. When you use a Pip feature (for example the voice interview, writing a pitch, the brand breakdown, chat, reading deal terms you paste, or drafting a reminder), we send Anthropic the information that feature needs, such as your tone of voice document, the brand's details, your question, or the text you pasted. Pip may also open a brand's public web pages. Under Anthropic's commercial terms, the data we send isn't used to train their models. We don't use your data to train AI models either.

Pip only suggests and drafts. Nothing Pip writes is sent without your approval.

The PitchSparrow brand directory

Our directory lists brands and the official contact routes they publish on their own websites (such as a creator page, a contact form, or a business email address like partnerships@). We don't list people's personal details. Brands can ask us to correct or remove a listing by emailing hello@pitchsparrow.com.

Brand contacts and the people you email

You choose who you pitch, and you're responsible for having a lawful reason to contact them (see our terms). Every pitch includes a way to unsubscribe. If someone unsubscribes, we remember their address so they aren't emailed through PitchSparrow again.

Who we share information with

We don't sell personal information. We share it only with the service providers that run PitchSparrow for us, and only what they need:

  • Supabase: database, file storage and login.
  • Google: Gmail, if you connect it.
  • Anthropic: the AI behind Pip.
  • Stripe: payments and subscriptions.
  • Inngest: running scheduled jobs, such as sending follow-ups on time.
  • Our hosting provider: running the website and app.

We may also share information if the law requires it, to protect people's safety or our service, or as part of a sale or merger of the business (we'd tell you first).

Where your information is stored

Our providers may store and process information outside Australia, including in the United States. We choose providers with strong security and privacy commitments.

How long we keep it, and deleting your account

We keep your information while you have an account. You can delete your account in Settings: this deletes your account and everything in it (brands, emails, deals, templates and your voice document), and removes our Gmail access. Copies in our providers' backups are deleted when those backups expire.

Security

We encrypt your Gmail access token, use secure connections, limit who can access data, and keep each creator's data separate. No system is perfectly secure, so please use a strong password and tell us straight away if you notice anything wrong.

Your choices and rights

  • See, correct or download your information: most of it is in the app; for anything else, email us.
  • Disconnect Gmail or delete your account at any time in Settings.
  • Complain: email us first. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Cookies

We use only the cookies needed to keep you signed in and the app working. We don't use advertising cookies.

Age

PitchSparrow is for people aged 18 and over.

Changes

If we change this policy in a way that matters, we'll tell you by email or in the app before the change takes effect.